Domes Retreat appreciates that privacy is important to you. This policy describes how your personal information is handled.
What information do we collect?
When you visit our website, certain information about your visit is gathered and stored automatically for statistical purposes. This is not personal information. This information includes, but not limited to, your IP address, pages you have visited and the type of browser you are using.
The type of personal information we collect includes your name, mailing address, telephone numbers, email addresses and any ID information relating to payments such as drivers licence, vehicle registration details and credit card details. We may also collect sensitive information relating to your health (including any disability).
We generally collect your personal information directly from you. This may include speaking to you in person, over the telephone, via other correspondence including letter, fax or email, when you make a reservation or via our website. There may be occasions when we collect personal information about you from a third person including a designated person making a booking on your behalf.
How Do We Use Your Personal Information?
Personal information is generally collected for the following purposes -
To confirm your booking and other services requested
To confirm and process your method of payment
To communicate with you regarding your booking and in respect to services provided by our retreat
To provide you with information about our retreat and to conduct other marketing activities and market research
Some personal information collection is essential for us to accurately identify who is using our services and to help us profile what their interests are. If you do not provide the information requested, we may not be able to provide you with the service requested.
Third Party Disclosure
We may disclose your personal information to a third party whose services we contract to perform certain services specifically for you, e.g. health therapists, electronic funds transfer services, credit card processing and related services.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. They are not permitted to retain any customer information after they have completed their contractual obligations. We do not disclose personal information we collect to third parties for purposes of allowing them to direct market their products and services.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access To Your Personal Information
We will, on request, provide you with access to the information we hold about you unless there is an exception which applies under the National Privacy Principles. If any personal information we hold about you is not accurate, complete or up to date, you can request that steps are taken to correct it.
Email
If you have provided us with your email address, we may periodically send promotion emails to you about our services and discounts. If you do not wish to receive email information from us, you may unsubsribe by contacting us.
Links
This website may at times include links to or from other websites. Please be aware that we are not responsible for the privacy practises of other websites. This privacy policy only applies to information collected on this website. We encourage you to familiarise yourself with the privacy policies of other websites of other websites before submitting personal information to them.
Security Of Your Personal Information
We protect your personal information that we hold from misuse or loss, unauthorised access, modification and disclosure. Your personal information may be stored in hard copy documents, as electronic data and in Domes Retreats systems. Our staff are informed and aware of the sensitive nature or your personal information and are only permitted to access on a need to know basis.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach or your privacy or have a query on how your personal information is collected and used, please forward your request via our contact page. You may also telephone us on 07 5424 1888. We will respond to your query or complaint as soon as possible and will try to resolve any complaint as soon as practically possible.
Changes To This Privacy Policy
We may amend this Privacy Policy as our business requires or the law changes. Any changes will be updated on www.domesretreat.com.au.
Copyright Information
All information featured on this website is copyrighted. You are not permitted in any form or by any means to reproduce, adapt, re-transmit, distribute, store in a retrieval system or commercialise the material or any part of it without our prior written consent.
Contacting Us
Please contact us for further information via our contact page
